Dados do Trabalho

Title

The impact of the nursing team's work on patients’ evaluations undergoing in vitro fertilization treatment.

Objective

The objective of the study seeks to comprehend patients perception and satisfaction regarding the treatment received, with a focus on the nursing team’s performance, through the analysis of Google reviews, where specific keywords were investigated.

Methods

The study was based on 302 patient reviews on the Google platform about the CITI HINODE clinic – Centro de Investigação e Importação da Infertilidade, São Paulo. The inclusion criteria were the reviews containing comments written text, totaling 238 analyzed comments. The analysis was conducted by identifying patterns and trends related to patient satisfaction, as well as possible areas for improvement in the care and treatment quality. The research focused on identifying the most mentioned words. As well as pre-defined words considered important to assess the nursing team’s performance, such as: team, nursing, care, competence, kindness, professionals, human and trust. All comments made on the platform were transferred to a Word document, which allowed for word identification and counting.

Results

The analysis showed that the most mentioned word was “team” with 151 citations, present in 63% of the comments. The second most cited word was “dream” with 125 citations, present in 52% of the comments. We also evaluated the prioritized words during the treatment: "kindness" was mentioned in 34% of the evaluations, "professionals" in 29%, "human" in 15%, "care" in 9%, "competence" in 6% and " trust” by 7%. Regarding the nursing professionals, there were 8.3% of the citations, with 5% found through the Search term “nursing” and 3.3% mentioning the names of the nursing staff members.

Conclusion

The study highlights the significant impact that the nursing team’s work has on the patients' journey during in vitro fertilization treatment. The emotional support provided by the nursing team, along with safe and qualified care, helps patients deal with the emotional challenges associated with treatment, strengthening their confidence and security throughout the process. The findings reflect the ongoing importance of investing in a highly qualified nursing team, attentive to the emotional needs of patients, providing exceptional care and support throughout the in vitro fertilization treatment process.
The results demonstrate how the patient's feedback on Google reviews can be studied and utilized to continuosly to continuously improve services, ensure more personalized care, and enhance the overall patient experience in human reproduction treatment.

Keywords

Review, Google, Nursing, Patient experience.